Website & Service Terms

Terms & Conditions

Last updated: 8 August 2026

1. Agreement to these Terms

These Terms & Conditions govern your use of the Alverique Pure Atelier website and, where incorporated into a quotation or service arrangement, the supply of property-care services by Alverique Pure Atelier Pty Ltd . Our registered address is 3 Merriwa Street, Bundoora, VIC 3083, Australia . By using the website, requesting a quote or accepting a service booking, you agree to the provisions that apply to that activity. If a written quotation, work order or signed agreement conflicts with these website Terms, the more specific written agreement will prevail to the extent of the inconsistency.

2. Eligibility and authority

You must have legal capacity to enter the relevant arrangement. If you act for a company, property owner, tenant, body corporate, property manager or other person, you represent that you have authority to request the service, provide relevant instructions and permit lawful access to the premises. We may request reasonable evidence of authority before accepting or continuing a booking.

3. Website information

Website content is general information about our business and services. Descriptions, photographs, examples, service areas and indicative processes are provided to explain our approach and do not constitute a binding quotation, guarantee of availability or representation that every service is suitable for every surface, fixture or property. A binding scope is established only when we confirm a booking or otherwise accept an agreed quotation or service instruction.

4. Quotations and scope

A quotation may be based on information you provide, photographs, plans, an inspection or reasonable assumptions about condition and access. Unless stated otherwise, quotations are valid only for the period specified. If the actual condition, size, risk, access requirements, materials, contamination, occupancy, waste volume or requested tasks materially differ from the information on which the quotation was based, we may propose a revised price, revised scope or additional time before completing the affected work.

5. Booking and confirmation

A booking is not confirmed merely because an enquiry has been submitted. We may accept, decline or propose changes to a requested time. Confirmation may be subject to availability, access arrangements, location, minimum service requirements, deposit or prepayment conditions, and any safety assessment. You are responsible for checking the confirmed date, time window, address and scope and notifying us promptly of any error.

6. Access to the property

You must provide safe, lawful and timely access to areas included in the agreed scope. Access keys, codes, concierge instructions, parking permissions and alarm procedures must be accurate and authorised. We will use reasonable care with access information and will not knowingly copy or disclose it except where necessary to provide the service or as required by law. If we cannot obtain access at the agreed time, a cancellation or call-out charge may apply if disclosed in the applicable quotation or booking terms.

7. Client responsibilities

Before service, you should secure cash, jewellery, confidential papers, medications, fragile collectibles and other unusually valuable or sensitive items unless specific handling has been agreed. You should identify delicate surfaces, specialist finishes, unstable fixtures, pre-existing damage, known hazards, pets, security systems and any manufacturer care restrictions relevant to the work. You are responsible for ensuring utilities reasonably required for the service are available unless we agree otherwise.

8. Health and safety

We may pause, modify or decline work where conditions create an unreasonable risk to workers, occupants, the public or property. Examples may include unsafe structures, hazardous substances, biohazards, aggressive animals, unlawful activity, unprotected heights, unsafe electrical conditions or undisclosed contamination. Specialist remediation, regulated waste or hazardous-material work is excluded unless expressly accepted by a suitably qualified provider.

9. Cleaning products and surface compatibility

We select products and methods with reasonable care having regard to the information available to us. Some stains, wear, etching, discolouration, ageing, manufacturing defects or pre-existing damage cannot be safely removed. Where a surface has unusual or unknown characteristics, we may test a small area, request manufacturer instructions, recommend specialist treatment or decline a requested method. No outcome that depends on irreversible pre-existing condition can be guaranteed.

10. Changes and additional services

You may request changes before or during a service. We are not obliged to accept a change if there is insufficient time, equipment, staffing or safety information. Approved additional work may result in additional charges, which we will communicate where reasonably practicable before performing the additional work. Material reductions to scope may also require repricing if minimum attendance or mobilisation costs are affected.

11. Fees, invoices and taxes

Prices are stated in Australian dollars unless expressly stated otherwise. GST and other applicable taxes will be treated as indicated in the relevant quotation or invoice. Payment timing, accepted methods, deposits and any lawful late-payment terms will be set out in the relevant quotation or invoice. You must not withhold an undisputed amount merely because another amount is disputed.

12. Cancellations and rescheduling

Cancellation and rescheduling rules may vary by service type and will be disclosed with the booking where applicable. Reasonable notice helps us reallocate staff and travel. If we cancel because we cannot safely or reasonably provide the service, we will seek to reschedule or address any prepaid amount in accordance with applicable consumer law and the specific circumstances.

13. Service quality concerns

If you believe an agreed task was not completed to a reasonable standard, contact us as soon as practicable with enough detail to assess the concern. Where appropriate, we may inspect the issue, request photographs, return to address a substantiated omission, or propose another remedy. Prompt notice is important because later use of the premises can make it difficult to distinguish service issues from subsequent events.

14. Consumer guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. Where a statutory guarantee applies, your rights exist in addition to any voluntary service commitment stated by us. Any limitation in these Terms applies only to the maximum extent permitted by law.

15. Liability

To the maximum extent permitted by law, we are not liable for indirect, consequential or special loss that was not reasonably foreseeable from a breach, or for loss caused by inaccurate instructions, undisclosed defects, unsafe premises, third parties, events beyond reasonable control or your failure to follow reasonable care advice. Where liability may lawfully be limited, it is limited in the manner and to the extent permitted by applicable law. Nothing in this clause limits liability that cannot legally be limited.

16. Property and pre-existing conditions

We may document visible pre-existing wear, defects or damage where reasonably useful for service quality or dispute prevention. Normal cleaning does not restore worn coatings, failed sealants, scratched surfaces, water-damaged substrates, permanently stained materials or defective fixtures to an as-new condition. You should notify us before work begins of known vulnerable items or areas that require special handling.

17. Intellectual property

Text, layout, branding, original graphics and other content on the website are owned by or licensed to us and are protected by applicable intellectual-property laws. You may view and make reasonable personal or internal-business use of the website. You must not reproduce, republish, scrape, sell, misrepresent, remove notices from, or commercially exploit substantial website content without permission, except where law permits.

18. Acceptable website use

You must not interfere with website security, attempt unauthorised access, introduce malicious code, overload the service, impersonate another person, use automated means in a manner that unreasonably burdens the site, or use the website for unlawful, fraudulent, defamatory, abusive or rights-infringing activity. We may restrict access where reasonably necessary to protect users, systems, rights or legal compliance.

19. Privacy

Personal information is handled as described in our Privacy Policy and Cookie Policy. Those documents form part of the website information framework but do not reduce rights available under mandatory privacy law. The public website is designed without third-party advertising trackers or externally hosted front-end resources.

20. Force majeure

Neither party is responsible for delay or failure to perform an obligation to the extent caused by events beyond reasonable control, such as severe weather, emergency restrictions, utility outages, transport disruption, serious illness, fire, flood, natural disaster or government action, provided the affected party takes reasonable steps to mitigate the impact. Payment obligations for services already properly supplied are not excused by this clause.

21. Governing law and disputes

These Terms are governed by the laws applicable in Victoria, Australia, except to the extent mandatory law in another jurisdiction must apply. The parties should first attempt in good faith to resolve a dispute directly. Nothing in this clause prevents either party from seeking urgent relief or exercising a right to approach a court, tribunal, regulator or consumer-protection body where such a right cannot lawfully be restricted.

22. Severability, waiver and entire agreement

If a provision is invalid or unenforceable, it will be read down where possible and otherwise severed without affecting the remaining provisions. A failure or delay to enforce a right does not waive it. The confirmed quotation, booking terms, these Terms and any specifically incorporated written terms comprise the agreement concerning the relevant service, subject to rights that arise by law.

23. Changes to these Terms

We may update website Terms to reflect changes in services, technology, risk or law. The version posted when you use the website applies to that website use. For an already-confirmed service, a later website update will not retrospectively alter agreed commercial terms unless the parties agree or the change is required by law.

24. Contact

For questions about these Terms, contact Alverique Pure Atelier Pty Ltd at 3 Merriwa Street, Bundoora, VIC 3083, Australia , email info@alveriquepureatelier.com, or phone +61 3 9847 2156.

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