Privacy & Data Protection

Privacy Policy

Last updated: 8 August 2026

1. Scope and purpose

This Privacy Policy explains how Alverique Pure Atelier Pty Ltd ("Alverique Pure Atelier", "we", "us" or "our") handles personal information when you use this website, make an enquiry, request a quotation, arrange or receive property-care services, communicate with us, or otherwise interact with our business. Our registered address is 3 Merriwa Street, Bundoora, VIC 3083, Australia . This Policy is intended to provide transparent information consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us, and with the EU General Data Protection Regulation (GDPR) and comparable privacy laws where their territorial scope applies.

2. Who is responsible for your information

For the purposes of applicable privacy law, Alverique Pure Atelier Pty Ltd is the organisation responsible for deciding why and how personal information described in this Policy is handled. Questions, access requests, correction requests, objections and privacy complaints may be sent to info@alveriquepureatelier.com or by post to 3 Merriwa Street, Bundoora, VIC 3083, Australia . Email and telephone details displayed on this site are intentionally presented as plain text so you can choose how to contact us.

3. Personal information we may collect

Depending on your interaction with us, we may collect identity and contact details such as your name, email address, telephone number and postal or service address; enquiry and service details such as property type, access constraints, requested services, preferred timing and instructions; commercial information such as quotations, invoices, payment status and transaction references; communications and records of correspondence; and technical information reasonably generated through normal first-party web-server operation, such as IP address, browser type, device information, date and time, requested page and diagnostic logs. We do not intentionally request special-category or sensitive information through the public website. Please avoid including health, biometric, political, religious, sexual-life, criminal-record or other sensitive information in free-text enquiry fields unless it is genuinely necessary and you have a lawful reason to provide it.

4. How we collect information

We may collect information directly from you when you contact us, request a quote, complete an enquiry form, arrange a service, provide instructions, pay an invoice, provide feedback or communicate with our team. We may also receive information from an authorised representative, property manager, business client or referral source where they have authority to provide it. Limited technical information may be generated automatically by the web server or hosting environment. The current website has been configured to operate without third-party analytics, advertising trackers, externally hosted fonts, CDN scripts or remote image resources.

5. Purposes of processing

We use personal information only for legitimate business and legal purposes, including responding to enquiries; preparing quotations; scheduling, delivering and managing property-care services; confirming identity and authority to give property access instructions; communicating about appointments, changes, service quality or safety; administering accounts and records; preventing fraud and misuse; maintaining website security; resolving complaints and disputes; meeting taxation, accounting, insurance, workplace, consumer-law and other legal obligations; improving our services using appropriately minimised information; and establishing, exercising or defending legal claims.

6. Legal bases under the GDPR

Where the GDPR applies, we rely on one or more lawful bases depending on context. Processing may be necessary to take steps at your request before entering into a contract or to perform a contract with you; necessary for compliance with a legal obligation; necessary for our legitimate interests or those of another person where those interests are not overridden by your rights, including secure administration, service quality, fraud prevention and ordinary business recordkeeping; or based on consent where consent is the appropriate legal basis. If we rely on consent, you may withdraw it at any time for future processing without affecting processing that was lawful before withdrawal.

7. Australian Privacy Principles

Where the APPs apply, we aim to manage personal information openly and transparently, collect only information reasonably necessary for our functions and activities, give appropriate notice at or around collection, use and disclose information for the primary purpose of collection or another permitted purpose, take reasonable steps to maintain quality and security, and provide access and correction mechanisms subject to lawful exceptions. If we receive unsolicited personal information that we could not lawfully have collected, we will take reasonable steps to destroy or de-identify it where required and lawful.

8. Anonymity and pseudonymity

Where practicable and permitted by law, you may make a general enquiry without providing full identifying details or may use a pseudonym. Identification may be necessary when we need to provide a quote for a specific property, enter into or perform a service agreement, arrange physical access, issue compliant financial records, verify authority, manage safety or security, or respond to a request that cannot reasonably be handled anonymously.

9. Disclosure of information

We do not sell personal information. We may disclose limited information where reasonably necessary to employees, contractors, professional advisers, insurers, payment or accounting providers, secure hosting or information-technology providers, property managers or other service participants, provided they have a legitimate need to receive it. We may also disclose information where required or authorised by law, court order, regulatory request, emergency, or where reasonably necessary to protect rights, safety, property, systems or users. We seek to limit disclosures to what is necessary for the relevant purpose.

10. Overseas disclosures and international transfers

Our business is based in Australia. If a service provider or recipient outside Australia processes personal information on our behalf, we will consider applicable cross-border disclosure requirements and take reasonable steps appropriate to the circumstances. Where the GDPR applies to an international transfer of personal data, we will use an available lawful transfer mechanism, such as an adequacy decision, approved contractual safeguards or a permitted derogation, together with supplementary protections where appropriate. The countries involved may vary with service-provider arrangements, and further information can be requested using the contact details in this Policy.

11. Retention

We retain personal information only for as long as reasonably needed for the purposes described in this Policy or as required by law. Retention periods depend on the type of record, whether services were supplied, limitation periods, accounting and taxation obligations, insurance requirements, complaint history and the need to maintain secure operational records. When information is no longer required and no legal basis requires retention, we take reasonable steps to delete, destroy or de-identify it. Backup copies may persist for a limited period until normal secure rotation completes.

12. Security

We use administrative, organisational and technical measures proportionate to the nature of the information and the risks involved. Measures may include access controls, least-privilege practices, secure devices and accounts, software updates, password protection, data minimisation, secure disposal, staff confidentiality expectations and reasonable vendor due diligence. No method of storage or transmission is completely risk-free, so we cannot guarantee absolute security. If we become aware of an eligible or notifiable data breach, we will assess and respond in accordance with applicable notification laws.

13. Your privacy rights

Subject to applicable law and lawful exceptions, you may have rights to request access to personal information, obtain a copy, request correction of inaccurate or incomplete information, request deletion or erasure, restrict certain processing, object to processing based on legitimate interests, withdraw consent, and receive certain data in a portable format. Under Australian privacy law, individuals may request access to and correction of personal information we hold. Under the GDPR, you may also have the right to lodge a complaint with the supervisory authority in the EEA country where you live, work or believe an infringement occurred.

14. Direct marketing

We do not use the website to deliver third-party behavioural advertising. If we send direct marketing where permitted, we will do so in accordance with applicable consent and opt-out requirements. You may ask us to stop direct marketing at any time. Operational messages that are necessary to administer an existing request or service may still be sent where legally permitted.

15. Children

Our property-care services are directed to adults and organisations capable of entering service arrangements. The website is not designed to collect personal information from children. If we learn that information from a child has been collected without an appropriate lawful basis or required authorisation, we will take reasonable steps to delete it.

16. Automated decision-making

We do not currently use the public website to make solely automated decisions that produce legal effects or similarly significant effects about individuals. If this changes, we will provide the information and safeguards required by applicable law, including meaningful information about relevant logic and consequences where required. We will also update this Policy before any material new automated decision practice is introduced.

17. Cookies and similar technologies

The current public website is designed to function without non-essential tracking cookies, advertising cookies or third-party analytics tags. Details about any strictly necessary storage, future optional cookies and your choices are explained in our Cookie Policy. If non-essential cookies are introduced in a jurisdiction requiring prior consent, they will not be activated before the required consent is obtained.

18. Third-party websites

This website may in future refer to services or resources operated by others. Their privacy practices are governed by their own notices, not this Policy. We encourage you to review a third party’s privacy information before providing personal information to it. We do not control and are not responsible for independent third-party privacy practices.

19. Complaints

If you have a privacy concern, please contact us first and describe the issue and the outcome you seek. We will acknowledge and assess complaints within a reasonable period and may request information necessary to verify identity or investigate the matter. If you are not satisfied with our response and Australian privacy law applies, you may have the right to raise the matter with the Office of the Australian Information Commissioner. If the GDPR applies, you may also complain to an applicable supervisory authority.

20. Changes to this Policy

We may update this Policy when our practices, services, technology or legal obligations change. The revised version will be posted on this page with an updated date. Where a change materially affects how already-collected information is used and applicable law requires additional notice or consent, we will take reasonable steps to provide that notice or obtain that consent before the new use begins.

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